West Toowoomba Vet Surgery 
                       Caring for Pets... and people too

In case of emergency

If you have an emergency during our normal business hours, come directly to the Surgery. If possible, please ring us first (or have someone else ring while you are in transit) - let us know what time you expect to reach us and what the nature of the emergency is -  so that we can be ready for your arrival.

In the event of an after-hours emergency (i.e. between 6.00pm and 8.00am on weeknights, after 12.00pm on Saturdays, and all day Sunday and public holidays), you MUST ring the Surgery first. The Surgery is UNATTENDED after-hours - no one will be there if you don't ring beforehand.

We share after-hours duty with Dr. Alistair Webb (Rangeside Veterinarians), so we have a veterinarian on-call, 24 hours daily, 7 days a week, 52 weeks a year. To reach the vet after-hours, ring the Surgery number (46362027). Your call will be diverted to an answering machine - have a pen and paper ready to copy down the on-duty vet's phone number. PLEASE DO NOT leave a message - we do not check the machine for messages.

Please note:

  • The after-hours service is for emergencies only. If you have a routine enquiry (eg a price enquiry, questions about general care, etc), please ring during our normal business hours 
  • We do not come into the Surgery after-hours for wildlife cases. We treat, on average, 5 wildlife cases every day - if our vets were to also come in for after-hours wildlife cases, they would get no rest, and be unable to treat other patients effectively;  
  • The after-hours fee is higher than our normal consulting fee. Payment is required at the time of the call-in or discharge of your pet, so please bring your cash, cheque or credit card.

Please note: If your pet is treated after-hours at Rangeside Veterinarians, he/she will be transferred back to our Surgery the next day, as long as he/she is stable enough to travel. These arrangements will be made by the veterinary clinics involved, and you will be fully informed at all times of what is happening with your pet. You will need to pay Rangeside Veterinarians, but you will not be charged another consultation fee or transfer fees. Please feel free to discuss this with any of the veterinarians you are dealing with.